The offer and sale of products carried out on the website www.manojewels.it are governed by these General Terms and Conditions of Sale. For any other legal information, please refer to the sections: General Terms and Conditions of Sale, Privacy Policy, and Right of Withdrawal. The Customer is required, before submitting their Purchase Order, to carefully read these General Terms and Conditions of Sale. The submission of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Terms and Conditions of Sale and the information indicated in the Order Form. Once the online purchase procedure is completed, the Customer is required to print and keep these General Terms and Conditions of Sale and the related Order Form, which have already been viewed and accepted.
OBJECT
These General Terms and Conditions of Sale govern the sale of products made online via the e-commerce service on the website www.manojewels.it. Due to the large number of products offered, their main characteristics and prices (including any additional costs) are clearly indicated directly on the website. Products sold on the website can only be purchased and delivered to the countries indicated in the Order Form. Any orders for shipments to be made outside of these countries will be automatically rejected during the order processing procedure.
PARTIES
Products are sold directly by DOT manifattura S.r.l. (VAT No. 03105310134), represented by the legal representative Mr. Damiano Vescovo, with registered office at Circonvallazione Ovest Zona CO.IN.OR. Lotto 2/A no. 40 Valenza (AL), 15048 Italy, and share capital of €10,000.00 (fully paid) (hereinafter “DOT manifattura” or “Seller”), whose business includes retail and wholesale trade of jewelry, goldsmith products, fashion jewelry, watches, silverware, and other related or similar products. DOT manifattura makes available to all users the possibility to purchase products of various brands (hereinafter “Products”) and also a range of Services, including delivery Services, via the website www.manojewels.it (hereinafter “Website”), of which DOT manifattura S.r.l. is the sole and exclusive owner.
For any requests and/or information you can contact the DOT manifattura S.r.l. team by:
Email at: info@manojewels.it
Mail at: Circonvallazione Ovest, Zona CO.IN.OR lotto 2/A no. 40 – 15048 Valenza (AL)
GENERAL TERMS AND CONDITIONS OF SALE FOR ONLINE PURCHASES ON WWW.MANOJEWELS.IT
These General Terms and Conditions of Sale ("General Terms and Conditions") are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and the regulations concerning electronic commerce (Legislative Decree no. 70/2003 and subsequent amendments) and apply exclusively to distance selling via the web of the Products displayed on the website www.manojewels.it, where the “Buy online” button is present, and the Services as indicated in these General Terms and Conditions as well as in other sections of the Website. In case of changes to the General Terms and Conditions of Sale, the Purchase Order, as specified in Articles 3 and 4 below (hereinafter “Purchase Order”), will be subject to the General Terms and Conditions published on the Website at the time of submission of the Order by the Customer (hereinafter “Customer”).
These General Terms and Conditions regulate the offer, submission, and acceptance of purchase orders for products on www.manojewels.it and do not govern the provision of services or the sale of products by subjects other than the Seller present on www.manojewels.it via links, banners, or other hyperlinks. Before placing orders and purchasing products or services from subjects other than the Seller, it is recommended to verify their terms of sale, as the Seller is not responsible for the provision of services by third parties other than the Seller.
Products are sold to the Customer identified by the data entered when filling out and submitting the electronic Order form with simultaneous acceptance of these General Terms and Conditions of Sale.
The product offers on www.manojewels.it are addressed to customers of legal age. If you are under 18 years old, you must first have the consent of one of your parents or a legal guardian to purchase on www.manojewels.it.
Remember: this rule applies not only to our Website but to all websites you visit on the Internet: whenever you see or are asked for information you do not understand or that is unclear, always ask your parents for help. By placing an Order through this Website, you guarantee that you are of legal age (18 years) and have the legal capacity to enter into binding contracts.
Customers are prohibited from entering false, invented, or fictitious names during the online Order procedure and in further communications. The Seller reserves the right to take legal action against any violation or abuse in the interest and protection of all consumers.
By accepting these Terms of Sale, you also release the Seller from any liability arising from the issuance of incorrect fiscal documents due to errors in the data you provided when submitting the online Order, as you are solely responsible for the correct entry of such data.
By accepting these Terms of Sale, you also release the Seller from any liability arising from errors or delays in accessing the Website at the time you entered your data during the purchase process, as well as from slowness or failure to receive the Order confirmation or from any anomalies caused by Internet connection problems or any other unforeseeable events beyond DOT manifattura S.r.l.’s control.
By accepting these Terms of Sale, you also release the Seller from any liability arising from non-functionality or problems related to the email address provided by the customer for sending the Order confirmation.
PUBLIC OFFER AND SALES CONTRACT THROUGH ELECTRONIC COMMERCE SERVICE
Products and Services with their respective Prices as shown on the Website constitute a public offer according to the terms specified in the General Terms and Conditions and on the Website itself. The terms of this offer apply exclusively to purchases made on the website www.manojewels.it. The purchase contracts concluded on the Website concerning Products and Services (hereinafter “Sales Contract” or simply “Contract”) are concluded with DOT manifattura S.r.l.
An online Sales Contract means a distance contract concerning the sale of movable goods (hereinafter Products) concluded between you, as Customer, and DOT manifattura S.r.l., as Seller, within an electronic commerce service organized by the Seller using Internet communication technology.
To conclude the Contract for one or more Products, you must fill out the electronic Order form (hereinafter also “Order”) and send it to the Seller via the Internet following the relevant instructions.
The Order contains:
reference to these General Terms and Conditions of Sale;
information and images of each Product and its price;
payment methods you can use;
delivery methods for purchased Products, delivery times, and related shipping costs;
reference to conditions for exercising your Right of Withdrawal;
methods and timing for returning purchased products.
Although DOT manifattura S.r.l. constantly takes measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, including all technological solutions to minimize inaccuracies, some variations may occur due to the technical characteristics and color resolution of your computer. Therefore, the Seller is not responsible for any inadequacy in the graphic representations of products shown on the Website if caused by the technical reasons mentioned above, since such representations have a purely illustrative function.
ORDER PROCESSING AND CONTRACT CONCLUSION
By submitting the Order through the Website, you unconditionally accept and agree to comply with these General Terms and Conditions of Sale in your dealings with the Seller.
Once the Order is submitted, the Seller will process it and send you an Order Confirmation (hereinafter “Order Confirmation”) by email to the address provided by the Customer. This Confirmation summarizes the selected Products and Services, their Prices (including Delivery costs and any additional fees related to further Services requested by the Customer), the delivery address, the Order number (hereinafter “Order Number”), the General Terms and Conditions of Sale contained therein, and any particular conditions applicable to the specific Order and established following specific Customer requests.
DOT manifattura S.r.l. reminds the Customer to carefully and thoroughly verify the accuracy of the data contained in the Order Confirmation and to notify DOT manifattura S.r.l. of any corrections within 24 (twenty-four) hours of receiving it. The Order Number, generated by the system and communicated by DOT manifattura S.r.l., must be used by the Customer in all communications with DOT manifattura S.r.l. Occasional unavailability of offered Products may occur; in such cases, if the Products chosen by the Customer are partially or entirely unavailable, DOT manifattura S.r.l. will notify the Customer.
The Seller reserves the right, before sending the Order Confirmation, to request further information regarding the Order you submitted via the Internet, by email or by phone number you provided.
The Seller may refuse to process purchase orders that do not provide sufficient solvency guarantees, that are incomplete or incorrect, or in case of product unavailability. In such cases, we will notify you by email that the Contract has not been concluded and that the Seller has not proceeded with your Order, specifying the reasons. In this case, the amount previously blocked on the Customer’s payment method will be released.
If the products displayed on the Website become unavailable or no longer for sale after the Order submission, the Seller will notify you promptly and in any case within thirty (30) working days from the day following the date you sent your Order to the Seller, about the unavailability of the ordered Products. In such a case, the amount previously blocked on the Customer’s payment method will be released.
Each sale carried out by the Seller via the online sales service may involve one or more products, without quantity limits for each item.
Before concluding the Contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Withdrawal Policy and the Privacy Policy on personal data processing.
The Contract is concluded when the Seller, after receiving your Order Form and verifying the accuracy of the data, sends you an email confirmation of the shipment of the product at the email address you provided through the Website.
The Seller commits to delivering the ordered products to the Customer within and no later than 30 days from the date of conclusion of the Contract.
The language available for concluding the Contract with the Seller is Italian, and the applicable law is Italian law.
DOT manifattura S.r.l. reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute related to a previous Order. This also applies to all cases where DOT manifattura S.r.l. deems the customer unsuitable, including, by way of example, previous violations of online purchase Contract terms on the Website or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
SALES PRICES
Unless otherwise stated in writing, all prices of Products and shipping and delivery costs indicated on the Website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices shown is always and only the one indicated on the Website at the time the Order is submitted online. Prices of Products, offers, and shipping and delivery costs may vary over time. If you place the order after a period of time from your last visit to the Website, please ensure that prices have not changed and verify the final sale price before submitting the related Order.
All Products are shipped directly from Italy. Unless otherwise specified, the prices of Products and shipping and delivery costs indicated on the Website and in the Order do not include any costs related to customs duties and applicable taxes, which cannot be pre-calculated, in case the shipment is made to non-EU countries or to countries where the current legislation provides import duties. In such cases, the existence of any additional costs will be clearly mentioned during the insertion and review phase of the Order.
These costs are therefore the responsibility of the Customer and must be paid directly at the time of delivery of the Products, according to the instructions specified in the Order Confirmation.
In case of failure to collect the shipment, the Seller will refund the cost of the product but not the shipping costs, customs-related exit and entry fees, taxes, or the shipping costs for returning the product to the Seller.
All Product prices indicated on the Website include VAT. Delivery charges (hereinafter "Delivery Charges") and the costs related to Additional Services provided by DOT manifattura S.r.l., as indicated in the following articles of these General Terms and Conditions of Sale, are charged to the Customer and are adequately detailed in the purchase Order. The price applied to Products and Services is the price shown on the Website at the moment of Order submission, except for offers or any price changes made later and indicated on the same Website.
ORDER
The purchase Order must be placed online through the ordering procedure available on the Website (hereinafter the "Ordering Procedure"), by clicking on the desired product, which will be added to the Cart. To proceed with completing the purchase Order, the Customer may alternatively follow the following methods:
If the Customer is already registered on the Website via the dedicated Section, it will be sufficient to enter their login credentials (username and password) in the "Login" Section.
If the Customer is not yet a Website user, it will be sufficient to fill out the required information in the appropriate form, necessary to complete the Purchase. DOT manifattura S.r.l. reminds that the Customer, before proceeding with the Purchase, can become a Website user at any time by registering online via the "Register" page (to become a Website User).
The Customer correctly completes the Ordering Procedure if the Website does not display any error messages (the system cannot detect errors related to the data entered by the Customer in the fields dedicated to billing and shipping addresses).
In the “Your Orders” section, you can check the status of your Order, which can no longer be modified if it is in the status “processing,” “ready,” “shipped,” or “closed.”
If the Order has not yet been shipped, it is only possible to modify the shipping address by contacting customer service via email at info@manojewels.it. It is advisable to precede the request to change the shipping address by a phone call. In case the delivery is unsuccessful, the Customer must immediately contact DOT manifattura S.r.l.