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Artisan soul and digital mentality

The offer and sale of products made on the website are governed by these General Conditions of Sale. For any other legal information, consult the sections: General conditions of sale, Privacy Policy and Right of Withdrawal. The Customer is required, before submitting his Purchase Order, to carefully read these General Conditions of Sale. The submission of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Terms and Conditions of Sale and the relative Order Form, which have already been viewed and accepted.


These General Terms and Conditions of Sale concern the sale of products made online via the e-commerce service on the Website In consideration of the large number of products made available, their main characteristics and prices (including any additional costs) are clearly indicated directly on the Site. The products sold on the Site can only be purchased and delivered in the countries indicated in the Order form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.


The products are sold directly by the company DOT manifattura Srl (P.IVA 03105310134), in the person of its legal representative Mr. VESCOVO DAMIANO, with registered office in Circonvallazione Ovest Zona CO.IN.OR. Lot 2/A n.40 Valenza (AL), 15048 Italy and share capital in euro 10,000.00 (iv) (DOT manifattura), PEC address: , (hereinafter DOT manifattura Srl or Seller) which has as its object the retail and wholesale trade of jewellery, gold, costume jewellery, watches, silverware and other products connected and/or similar to the former and makes available to all users the possibility of purchasing products via the Internet to a different brand (hereinafter "Products") and also a series of Services, including delivery Services, through the Site (hereinafter "Site"), of which DOT manifattura Srl is the sole and exclusive owner.

For any request and/or information you can contact the DOT manifattura SRL team

  • by mail to the following address:
  • by post to the following address: Circonvallazione Ovest, Zona CO.IN.OR lot 2/A n.40 - 15048 Valenza (AL)


These general conditions of sale ("General conditions of sale") are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70/ 2003 and subsequent amendments) and apply exclusively to the remote sale via the web of the Products shown on the Website, where there is the "Buy online" button, and of the Services as indicated in these General Conditions of Sale as well as in the other sections of the Site. In the event of changes to the General Conditions of Sale, to the Purchase Order, as specified in the following articles 3 and 4 of these General Terms and Conditions of Sale (hereinafter the "Purchase Order") the General Terms and Conditions of Sale published on the Site will apply at the time the Order is sent by the Customer (hereinafter the "Customer").

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on and do not, however, govern the supply of services or the sale of products by parties other than the Seller that are present on through links, banners or other hyperlinks. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.

The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with the simultaneous acceptance of these General Conditions of Sale.

The product offers on the website are aimed at adult customers. If you are under the age of 18, in order to purchase on the Website you must first have the consent of one of your parents or a legal guardian.

Remember: this always applies, not only to our site, but to all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help. By placing an Order through this Website, you guarantee that you are of legal age (18 years old) and have the legal capacity to enter into binding contracts.

The Customer is prohibited from entering false, and/or invented, and/or invented names in the online Order procedure and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

Furthermore, by accepting these Conditions of Sale, you release the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data you provided when placing the Order online, being you yourself as the customer solely responsible for their correct insertion.

Furthermore, by accepting these Conditions of Sale, you release the Seller from any liability deriving from errors or delays in accessing the Website by the customer when entering their data in the purchase procedure. As well as from the slowness or impossibility of receiving the customer's Order confirmation or from any anomaly that may occur due to problems with the Internet network, or due to any other unforeseeable and independent event from DOT manifattura Srl.

Furthermore, by accepting these Conditions of Sale, you release the Seller from any liability deriving from the non-operation or problems relating to the e-mail address provided by the customer for sending the Order confirmation.


The Products and Services with the relative Prices as present on the Site constitute an offer to the public in accordance with the methods specified in the General Conditions of Sale and on the Site itself. The conditions of this offer apply exclusively to purchases made on the website The sales contracts entered into on the Site and concerning the Products and Services (hereinafter the "Sales Agreement" or simply "Agreement") are concluded with DOT manifattura Srl.

By online sales contract we mean the remote contract concerning the sale of movable goods (hereinafter Products) stipulated between you, as a Customer, and DOT manifattura Srl, as a Seller, as part of a electronic commerce organized by the Seller who, for this purpose, uses the remote communication technology known as the Internet.

To reach the conclusion of the Contract for one or more Products, you will have to fill in the Order form in electronic format (hereinafter also the Order) and send it to the Seller via the Internet following the relative instructions.

The Order includes:

  • reference to these General Conditions of Sale;
  • information and images of each Product and its price;
  • the means of payment that you can use;
  • the methods of delivery of the Products purchased, the times and the relative costs of shipment and delivery;
  • the reference to the conditions for exercising your right of withdrawal;
  • the methods and times for returning the purchased products.

Although DOT manifattura Srl constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and the color resolution characteristics of your computer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely for illustrative purposes.


By submitting your Order via the Website, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller.

Once the Order has been sent, the Seller will take charge of it for its fulfillment and will send you an Order Confirmation (hereinafter the "Order Confirmation") by e-mail to the e-mail address communicated by the Customer. This Confirmation summarizes the selected Products and Services, the relative Prices (including the Delivery costs and the additional costs relating to the additional Services requested by the Customer), the delivery address, the Order number (hereinafter the "Product Number 'Order"), the General Conditions of Sale provided for therein and any Special Conditions applicable to the individual Order and determined following specific requests from the Customer.

DOT manifattura Srl reminds the Customer to check with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate any corrections to DOT manifattura Srl within 24 (twenty-four) hours of receiving it. The Order Number, generated by the system and communicated by DOT manifattura Srl, must be used by the Customer in any communication with DOT manifattura Srl. It is possible that there may be occasional non-availability of the Products offered, in this case, if the Products chosen by the Customer are not, in whole or in part, available, DOT manifattura Srl will notify the Customer.

Before sending the Order Confirmation, the Seller retains the possibility of requesting further information via e-mail or on the telephone indicated by you with reference to the Order sent by you via the Internet.

The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the Contract has not been concluded and that the Seller has not processed your Order, specifying the reasons. In this case, the sum previously committed to the Customer's means of payment will be released.

If the products presented on the Website are no longer available or on sale after the Order has been sent, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) working days starting from the day following the which you will have sent your Order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed to the Customer's means of payment will be released.

Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.

Before concluding the Contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data Privacy Policy.

The Contract is concluded when the Seller, after receiving your Order Form and verifying the correctness of the data, has forwarded the confirmation of shipment of the product to the e-mail address indicated by you via the Website.

The Seller undertakes to deliver the products ordered to the Customer no later than 30 days from the date of conclusion of the Contract.

The language available to conclude the Contract with the Seller is Italian and the applicable law is Italian.

DOT manifattura Srl reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute relating to a previous Order. This applies equally to all cases in which DOT manifattura Srl deems the customer unsuitable, including, by way of example, the case of previous violations of the terms of the Contract for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.


Unless otherwise indicated in writing, all the prices of the Products and the shipping and delivery costs indicated on the Website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Website at the time the Order is transmitted via the Internet. Product prices, offers and shipping and delivery costs may vary over time. If you will send the order some time after your last visit to the Website, make sure that the prices have not changed and therefore check the final sale price before submitting the relevant Order.

All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the Website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs connected to customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned during the insertion and revision of the Order.

These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.

In the event of non-collection, the seller will refund the cost of the product but not also the shipping costs, exit and entry costs connected to customs duties and related taxes and shipping costs for shipping the product to the seller.

All Product Prices indicated on the Site are inclusive of VAT. The delivery costs (hereinafter "Delivery Costs") and the costs relating to the Additional Services made available by DOT manifattura Srl, as indicated in the following articles of these General Conditions of Sale, are charged to the Customer and adequately detailed in the 'Purchase order. The Price shown on the Website at the time the Order is sent is applied to the Products and Services, except for offers or any price changes that occur subsequently and are indicated on the Website itself.


The Purchase Order must be made online through the order procedure on the Site (hereinafter the "Order Procedure"), by clicking on the desired product which will flow into the Shopping Cart. In order to proceed with the compilation of the Purchase Order, the Customer may, alternatively, comply with the following methods:

In the event that the Customer is already registered on the Site through the appropriate Section, it will be sufficient to enter their access credentials (username and password) by entering them in the "Login" Section.

In the event that the Customer is not a user of the Site, it will be sufficient to enter the requested data in the appropriate form, necessary to be able to make the Purchase. DOT manifattura Srl reminds that the Customer, before proceeding with the Purchase, may at any time become a user of the Site by registering online via the "Register" page (to become a User of the Site).

The Customer successfully concludes the Order Procedure if the Site does not show any error messages (the system cannot detect errors with reference to the data entered by the Customer in the field dedicated to billing and shipping addresses).

In the "Your orders" section you can check the status of your Order which can no longer be modified if it is in the status "in progress", "ready", "shipped" and "closed".

If the Order has not yet been shipped, it is only possible to change the shipping address by contacting customer service via email at It is advisable to anticipate the request by mail to change the shipping address with a telephone contact. In the event that the delivery is not successful, the customer must immediately contact DOT manifattura Srl.

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