FAQ
Frequently Asked Questions
Questions about our creations? Find answers on shipping, returns, jewelry care, and much more. Everything you need is right here!
Our jewelry is HANDMADE and while some pieces are already ready to ship, others begin production once we receive your order. For this reason, production and delivery times can vary between 2 and 7 business days. If you have special needs, write to us on WhatsApp or by Email , and we will do everything possible to get your jewelry to you when you want it.
Certainly! To find our nearest partner to you, visit the Store Locator .
Yes, our jewelry comes with a 2-year warranty and support from the date of purchase. Once you buy your jewelry, inside the packaging you will find all the instructions to extend your warranty for free by an additional year, for a total of 3 years.
We created a step-by-step guide that will help you do this independently. Discover it in the Size Guide. Alternatively, we will be happy to assist you via WhatsApp or Email .
Because it is a highly performing material, also used in the aerospace industry, which allows us to create jewelry that is not only modern in design but also super resistant, ultra-lightweight, and hypoallergenic.
We know that choosing the perfect jewelry is not easy, so we invite you to contact us for any doubts. We offer excellent support for:
- size selection
- purchase assistance
- exchange assistance
- repair assistance
- post-purchase assistance
- style advice
Our goldsmith workshop is in Valenza (AL), in the oldest goldsmith district in Italy. Here, making jewelry is not just a job, it’s a true art. We are 100% made in Italy!
Yes, we also ship outside Italy. To know the rates, contact us on WhatsApp .
Titanium is hypoallergenic and will not cause you any problems. Thanks to this incredible property, it is also used for dental and medical prostheses. You can finally wear your jewelry worry-free.
Titanium is extremely durable. We recommend taking care of it to preserve the surface finish and avoid damage to any set stones. If the matte effect becomes shiny, just contact us: we will happily restore the matte finish for free.