Shipping and Delivery

Each shipment contains:

• the ordered product(s);
• any accompanying documentation required based on the destination country;
• any informational and marketing material;
• any gadgets.

Delivery of products purchased through the Seller's website can take place in different ways.

Delivery to the Customer's home

Purchased products will be delivered by the courier chosen by the Seller to the shipping address indicated by the Customer on the Order, with insured shipping. See the 24h Shipping section for additional information on costs, times, shipping methods, and countries served.

Upon receiving the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, you must have them noted exactly by the courier and refuse the delivery after mandatory communication with DOT manifattura S.r.l., also by contacting customer service via e-mail at info@manojewels.it.

In Italy we ship with express courier within 24/72 hours with insured delivery and signature required. Abroad we ship with express courier and times vary depending on the country. When the Order is shipped, you receive an e-mail with the shipment's tracking code, that is, the tracking code with a link that leads to the courier's website and the status of the shipment. This number, the tracking code, is used to monitor the progress of the shipment and the expected delivery date. Orders with items immediately available, paid by credit card or PayPal, placed by 4:00 PM are shipped the same evening or within 24 hours if the item is in one of our stores. For jewelry not immediately available, since MANO | J. is a craft workshop, production time is added to the shipping time.

For special needs or to find out updated timelines, you can contact us on WhatsApp or via e-mail at info@manojewels.it